Highlights of some recently conducted FITC Consulting assignments
Staff Competency Assessment Background: As part of its mid-term strategic plan to become optimally productive, ensure career fulfillment for its staff and to achieve the organizational mandate, our client, a health insurance regulatory organization approached FITC to carry out a Staff Competency Assessment across the organization.
Solution: To identify existing skills, knowledge and aptitude of the organization’s workforce in an objective manner, FITC administered a combination of various diagnostic tools including the Management Action Profile (MAP), a tool that measures the performance of managers in key result areas; M@GIC, a tool that assesses the level of maturity of teams (units & department) and proffers solutions to transit to an ideal maturity point; Personal Profile Analysis (PPA), a behavioural tool that helps to describe individual behaviour at work; Human Job Analysis (HJA) a tool that helps to describe behaviours needed to succeed in profiled jobs. FITC also built an online competency assessment portal for the elucidation of bio-data information covering areas such as personal information, academic qualification, professional membership, work experience and training records by individual staff; the portal also sought to elicit information from the employees on their level of competence for identified skills needed to succeed in the organisation and sector. FITC also benchmarked relevant information gathered against best practice international and local (peer regulatory) organisations. Furthermore, the assignment involved creating standard Job Descriptions for identified key roles in the organisation, and also for roles that are available in benchmarked organisations but are currently not available in the client’s organisation. All these were conducted with adequate project management and change management activities to ensure success and buy-in by majority of staff, management and the Board.
Result: The client expressed deep satisfaction with FITC on its diligence (project was completed to time), expertise and ability to personalize service in its approach and has indicated a readiness to work with FITC for the implementation of various recommendations made.
Design of HR System with Recruitment Support Background: In recent times, a regulatory agency in the financial services sector approached FITC to provide consulting assistance in a number of areas:
Design of a HR System that describes the key performance drivers and systems that will ensure the sustainability of the agency’s vision and strategic objectives
Provide recruitment support to fill the vacancies that emerged from a recent staff audit exercise
Conduct Promotion Exams for its employees
Facilitate IT Training that covered various aspects the use of Microsoft Office to optimize work processes.
Solution: FITC carried out a diagnostic approach which focuses on the productivity of the employees coupled with the effectiveness of the HR system of the regulatory agency. This was achieved through:
The diagnosis of HR overview, Pay and Benefits, employee relations and welfare, Internal communication, recruitment and executive selection, employee learning and development, leadership development and succession planning, HR planning, employee performance management, HR Capacity and the agency’s strategic focus
Recruitment of various cadres of staff from entry level to director level to enhance the workforce of the organization. The development of industry specific and job related testing instrument which was administered to candidates that met the shortlisting criteria which were developed and administered to selected employees of the organization. These covered core functional areas pertinent to the operations of the organization, current economic issues, management and general knowledge.
In addition, the employees of the agency were trained on a World Bank sponsored initiative to be more efficient and effective with the use of Microsoft office to their everyday operations. These sessions ran in trenches and covered staff in all locations and units of the organization.
Result: Client was satisfied with the approach employed by FITC in the various assignments which led to the revamping of the HR system of the agency, recruitment of highly qualified personnel to fill vacant positions in the organization coupled with the improved efficiency and effectiveness of its employees via the promotion exams and the IT training.
