With the increasing digitalization of corporate asset, there has been a corresponding increase in the digitalisation of corporate risks. Consequently, financial institutions are confronted with cybersecurity risks more the ever before. Cyber risk is a serious enterprise-level risk that affects virtually all levels of an organisation’s operating activities. Several issues combine to make the nature of the risk formidable: its complexity and speed of evolution; the potential for significant financial, and reputational damage; and the realisation that total protection may be an unrealistic objective. With cyber attacks and data leakage growing in numbers and complexities, posing daily threats to financial institutions across the globe, the boards of these institutions are more than ever before challenged to improve their oversight of cybersecurity, with greater resilient, transparency and diligence. Cyber-attacks can damage an organisation’s reputation, threaten intellectual and physical property, impact market value, as well as erode stakeholders’ confidence and goodwill. Considering the adverse impact of this scourge on financial institutions, effective management of cyber risks becomes not only a business and strategic imperative, but also a critical aspect of the board oversight roles and responsibilities. Directors must continuously assess their capacity to address cybersecurity, both in terms of their own fiduciary responsibility, as well as their oversight of management activities. Ultimately, cybersecurity is a human issue. The board must bring its judgment to bear and provide effective guidance to management, by ensuring that the organisation’s cybersecurity strategy is appropriately defined and sufficiently resilient, given its strategic imperative and the reality of the business ecosystem in which it operates.
Insurance claim management is a core issue for the protection of insurance policyholders. From the insurance company viewpoint, claim management is a key element in the competition between insurance providers and for the improvement of the industry's public image. However, procedures and processes are becoming increasingly complex and require increasing levels of specialized expertise to equitably resolve. The course is designed to enhance the skill of Underwriters, Examiners and Adjusters and Claim Officers in making decisions.
Central to liquidity in banking is that most deposit takers are in the business of maturity transformation. Such organisations take in deposits that are often repayable on demand or at short notice and use these deposits to fund credit facilities to borrowers over longer periods. Banks are exposed to the risk that depositors' demands for repayment outstrip their ability to realise longer-term assets in cash. For this reason, liquidity is a key area for prudential supervision by banking regulators. In recognition of this, banks must appreciate the liquidity risk management function, and ensure their risk officers are competently equipped on all
Recent development in information and telecommunication technology have made a wider array of banking services accessible to retail and wholesale customers through electronic channels. However, the rapid development of e-banking capabilities carries along some significant risks. This course provides participants with the necessary skills to manage the associated e-banking risks.
As organisations face increasing complexities of global operations and growing demands for regulatory compliance, they are compelled to deploy scarce audit resources according to identified areas of risks. Given this development, employees in the audit function should be able to carry out an audit exercise with priority for high risk activities, in order to provide reasonable assurance to Management and the Board, on the adequacy and effectiveness of risk.
An understanding of credit risk and its management, are fundamental in today's rapidly changing financial services sector. The integrity of the lending process usually depends on sound credit decisions that ensure acceptable risk levels, in relation to the expected returns. Therefore, officials charged with the responsibility of assessing and advising on credit risk, need to be skilled to make decisions that have positive impact on the bottom-line of their organisations.
With the increasing use of the internet, organisations have embraced Digital Marketing for brand visibility. Businesses are leveraging different digital channels such as search engines, social media, email, and their websites to connect with clients and prospective customers. The course will expose participants to updated knowledge about Digital Marketing Tools as well as strategy and reporting.
Getting employees engaged and committed has long been a major cause for concern for most line managers, regardless of industry sectors or geographical location. Learning how to effectively deploy appropriate talent management strategies is one way to ensure that employees stay engaged and committed.
The field of leadership has generated a lot of interests and studies has since recorded history. This might be due to the pivotal role of leadership in different spheres of human endeavour from sports, politics, religion, military, profit and non-profit organisations. Successful business leaders know that investing in leadership is critical to achieving growth and organisational continuity. Therefore, developing leadership competencies of managers towards achieving corporate success, cannot be over-emphasized.
As institutions seek to create value, they are faced with significant risks. AThese risks if not well managed can adversely impact effective service delivery, continued profitability, and corporate sustainability. In the Nigerian Financial Services industry, inability to effectively manage these risks in a holistic and proactive manner rather than in silos, has resulted in the liquidation of some institutions. Therefore, this course seeks to enable participants develop a process to continuously identify a risk and risk-event universe; create a risk profile that includes a defined risk tolerance, quantification and prioritization of risk events and identification of current controls; establish risk responses that include accepting, sharing reducing or avoiding risks and implementing controls and procedures; and monitor/report process that includes creation of key risk indicators (KRIs).
Competitive advantage and optimal customer satisfaction are achieved through an in-depth understanding of market conditions and the implementation of focused strategic objectives. This course focuses on the various marketing elements of the marketing mix and proffers strategic options and tactics for implementing a result-based marketing plan premised on long term revenue growth, profitability and sustainability.